Antony (Tony) Vincent Plocido

 

Project Coordinator

 

Dynamic, performance-driven Project Coordinator with an outstanding background in Customer Care. Highly detail oriented in overseeing projects from inception to completion (on-time and under budget); successfully increasing customer satisfaction levels. Stellar background in Mobile Device Management, Policy Development, and Onsite Customer Relationship Management.  Issue resolution expert, highly effective at resolving internal/external disputes and building strong working relationships.

 

 

ü        Project Accounting/Oversitght	ü       Process Improvements	ü     Staff Training and Development
ü       Contract Routing &Tracking	ü       Policy/Procedure Development	ü     Technical Assistance/Training
ü       Metric Based Reporting	ü        Performance Evaluation/Assessment	ü     Vendor Maintenance

 

Critical Thinking- Monitors, evaluates, revises, and processes to ensure streamlined practices that ensure projects are                           completed as the client requires.

Quality Assurance- Assesses the effectiveness and quality of services provided, as it relates to service delivery and quality control standards, to successfully manage and deliver on client expectations.                      

 

Sprint Corporation                                                                              February 5^th, 2001 – March 20^th, 2015

Implementation Project Manager

Forecasted based on cellular usage patterns and facilitated expense controls based on those forecasts.  Analyzed reports, based on forecasts, to minimize excess spending. Supported over 15,000 units, across several different accounts, in various industries as a point to point Support Coordinator.  Partnered with Sales and Solutions Architects to redirect savings into other Mobile Workforce Solutions.   Served as a Subject Matter Expert on all aspects Enterprise Wireless Support.

 

Key Responsibilities:

 

·   Project/Program Management: Completed over 20 full-scale and phone deployment projects.

·   Asset Tracking: Created systems for customers to track inventory via MS Excel or within their internal systems.

·   Report and Analysis: Created and ran various reports to understand customer patterns and determine future projects.

·   Technical Support: Single point of contact to diagnose and repair issues with phones and other mobile devices.

·   Sales Support: Provided support to the Sales Department to ensure the customer satisfaction scores stayed high.

·   Contract Compliance – Worked with Sales to ensure Contracts with customer will comply internal systems.

 

 

 

Certificate in Broadcasting (Radio and Television), Brown Institute, Mendota Heights, MN; GPA: 3.1

 

 

Blackberry Enterprise Server, Ensemble CSM (billing system), Salesforce.com, IOS, Android, and Blackberry Operating Systems, Windows 7 and 8.1, Microsoft Lync, SharePoint, WebEx, Mobile Application Support, Windows, Apple, Android, and Blackberry Devices, Non-Smartphone devices, and Cellebrite Machines (including new touch versions)

 

 

Volunteer - The Cedar Cultural Center, Minneapolis, MN, 2011-Present

Young Adult Coordinator (Volunteer) - Unity Worldwide Ministries, Lees Summit, MO, 2004-2008

Board Member - Alcott Arts Center, Kansas City, KS, 2011-2013